Factor is obligated to designate a complaints officer in accordance with the rules set out in the Danish Financial Supervisory Authority’s regulations regarding the complaints officer and the handling of complaints by financial institutions. We continuously strive to ensure that our customers are satisfied and that they receive the best advice and the best product.

I Factor bestræber vi os hele tiden på at sikre, at vores kunder er tilfredse, og at de får den bedste rådgivning og det bedste produkt.

Should you still feel that we have not met your expectations, you are welcome to submit a written inquiry to Annette Larsen, e-mail: al@factor.dk. We will then present your inquiry to the customer team responsible in Factor and within 1-2 days, you will receive our assessment of the matter and a possible proposal for a solution.